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CRM:
It has never been more of a challenge to build and maintain
a profitable customer base. And in the wake of fierce competition,
more companies are depending on sophisticated technology to
help them gain and retain market share.
Our CRM solutions help customers address a variety of CRM
implementation issues in areas like customer retention, account
management, campaign management or call center interactions.
We help them devise strategies to increase revenue, productivity
and customer satisfaction. These strategies are then brought
to life by carefully choosing the right package solution,
orchestrating a pinpoint execution, and providing post go-live
support and end user training.
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Our technology practices focused on solutions like SAP, Oracle,
Siebel and Clarify enable us to provide best-of-breed application
development services for rapid and precise CRM implementation.
Combine this with our experience in understanding industry verticals
and customer care processes, and you have the ideal partner to
deliver the elusive ROI on your CRM investments.
Internally the CRM practice group of Vision is organized into
application groups which provide focused Siebel, Clarify and PeopleSoft
CRM solutions. All these application groups provides consulting
services during pre-implementation, implementation and post implementation
phases of a typical Siebel / Clarify / PeopleSoft project life
cycle. These services are focused around Vision's experience and
understanding of the overall CRM architecture.
Our CRM Practice is intended to support your business’ particular
needs, and help you integrate key functions driving customer retention
and loyalty: marketing, sales and service. Whether you are focused
on increasing revenues through more efficient customer acquisition
and up-selling, on reducing costs through automation and lower
expenses, or on enhancing your competitive position through customer
and market insights.
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Identify your business’
key drivers for CRM and build an ROI model that spells out
exactly how you will benefit.
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Envision, design and implement a full
CRM system—or stand-alone components—tailored
to your business using industry-specific roadmaps, best
practices, and proven methodologies.
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Integrate the CRM solution with your
other enterprise applications to make your operations as
efficient as possible.
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Benefit from post-implementation support
that gives users all the help needed to ensure your CRM
implementation continually delivers on its promise.
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